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Disruptions or technical problems? This is a rare issue, that is commonly solved by restarting the app. Do not delete and reinstall the app. If you delete the mobile app from your phone, you'll need to reset your authenticator using https: If possible, you should contact your wireless service provider and get a replacement phone with the same phone number.
Steam will be able to send SMS messages to your replacement phone, and you will be able to recover your account as described below.
If you no longer have access to your phone and don't have your recovery code, you'll need the assistance of Steam Support.
Use the "Help me with my issue" button at the top right of this page to get help removing your authenticator.
To transfer your authenticator to a new phone, you'll need access to the phone number associated with your account so we can send you a text message to confirm it's you.
From the Steam Mobile app on your new device, try to log into your account. When the app asks for your authenticator code, select "Please help, I no longer have access to my Mobile Authenticator codes.
After transferring the authenticator, any new trades or market listings will be held for a couple of days to protect your items in case your authenticator is ever transferred by a malicious person.
If you're keeping your phone number, then you don't need to do anything in advance to prepare. Once you get your new phone, you can transfer your authenticator to the new phone using the steps in the answer for the previous question above.
If you have two factor authentication enabled, and you will also lose access to your old phone number, then you should:. Before you sell or give your phone away, we recommend doing a factory reset on it and removing personal information.
It's a good idea to print these codes instead of saving them on your computer. Don't take a screen shot of them. For security purposes, if you're unable to log into the Steam Mobile App, you will not be able to view your recovery code.
If you are unable to receive SMS messages from Steam, check with your wireless provider that your wireless account is allowed to receive them. Our text messages can come from a 6 digit phone number, please ensure that your provider supports this.
Steam will also stop sending SMS messages if too many have been sent to you, so waiting a few minutes to an hour may allow messages to come through again.
You should also check to make sure that your phone's inbox is not full. Make sure that your country code is correct Steam tries to guess where you are in the world, but you can also select your location from the menu below your phone number.
Valve does not allow certain phone numbers, such as VOIP numbers and numbers that cannot receive text messages. If your phone number is being rejected and you think that the rejection is in error, please contact Support by clicking on the "Help me with my issue" button.
We are unable to accept new VOIP phone numbers on Steam due to them not meeting our security requirements.
If your phone number is blocked because it's considered VOIP you will need to find a mobile or prepaid phone number to use on Steam.
Select carriers use VOIP technology in their cellular plans and we are unable to support these. Our system will notify you when you enter your phone number if we consider it to be a VOIP number.
You may use the same phone number on multiple accounts. You may enable Steam Guard Mobile Authenticator on multiple accounts on the same phone by logging in to each account within the app and following the procedure to enable the authenticator on each account.
The app will provide codes for all accounts regardless of which account is currently logged in to the app. Accounts with the same phone number may be treated as the same identity with respect to the Steam Subscriber Agreement, policies, or restrictions.
To make logging into your account faster, we do not require a code if you have saved your Steam client credentials. You may choose not to save your credentials and require a code on every login.
You can change this in Steam's client settings under the account tab anytime by checking the box at the bottom that says, 'Don't save account credentials on this computer'.
If an account that has a phone number registered to it receives a VAC or Game ban, all other accounts that use the same phone number will also receive a ban.
If the other accounts do not own the game they will still receive the ban and be unable to purchase the title on that account. All trademarks are property of their respective owners in the US and other countries.
What is the Steam Guard Mobile Authenticator?